Privacy Policy

1. Introduction

Havenstone Hotel ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use any of our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Details: Full name, email address, phone number, and postal address
• Booking Information: Check-in/check-out dates, room preferences, number of guests, and special requests
• Payment Data: Credit/debit card details processed securely through our payment provider
• Identity Documents: Passport or ID information as required by Ghanaian law for hotel registration
• Usage Data: IP address, browser type, pages visited, and time spent on our website
• Communication Records: Emails, messages, and feedback submitted through our contact forms

3. How We Use Your Information

Your information is used for the following purposes:

• Processing and managing room bookings, restaurant reservations, and spa appointments
• Communicating booking confirmations, updates, and important notices
• Personalising your experience and tailoring our services to your preferences
• Processing payments securely
• Sending promotional offers and newsletters (only with your consent)
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve site performance and functionality

You can control cookies through your browser settings. Disabling cookies may affect some features of our website. For more details, please visit our Cookies Policy.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, email services, and IT support that help us operate
• Legal Authorities: When required by Ghanaian law or to protect our legal rights
• Business Partners: Tour operators or transport services, only with your explicit consent

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL encryption on all pages that collect personal data
• Secure payment processing through certified providers
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are kept for a minimum of 5 years in compliance with Ghanaian tax and hospitality regulations.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Object to certain processing of your data

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.